Conversational Capacity

Conversational Capacity (COMMUNICATIONS & CONFLICT RESOLUTION series) Conversational Capacity is the ability of a person or team to engage in open, balanced, non-defensive dialogue about difficult subjects and in challenging circumstances. This cutting-edge program teaches the how-to’s of these conversations and provides not only a framework for addressing conflict but an approach for many kinds of sensitive conversations. Learning Outcomes Increase your Awareness of the factors that limit your Conversational Capacity and that of your team. Cultivate a Conversational Capacity Mindset. Learn and practice the Conversational Capacity Skillset. Plan and commit to back home actions for using the Conversational Capacity approach